A support line is available for parents and carers who may be struggling with their mental health.
The free phone line, which is ran by North East Counselling Services (NECS), was set up after recognising when parents were bringing their children to counselling sessions they were seeking for support too.
Thanks to funding from Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW), the line operates Monday to Friday between 10am and 2pm.
Manned by qualified counsellors, it is a place for support, advice and signposting.
When children are dealing with mental health problems, the whole family can be affected. Parents might not want to access counselling sessions, but they may need that extra support. The helpline, which is being piloted until March 2024, is a safe space where people can talk and be signposted to appropriate services.
It is for anyone in a parent or guardian role and can be used at any point, including a child’s diagnosis.
Children can also be aware when their parents need help and can feel reassured knowing support is there.
One caller who used the service reported that they felt heard. They needed to know they were doing enough and appreciated being able to speak to someone.
Accessing the Helpline
If you are a parent or guardian wishing to access the parent and carer support line, call 0333 358 3040. Callers are welcome to leave a message outside of the opening hours to request a call-back during opening hours.
