Domestic Abuse

Domestic Abuse

Telephone: 0800 066 5555

The Government definition of domestic violence and abuse is:
“Any incident or pattern of incidents of controlling, coercive or threatening behaviour, violence or abuse between those aged 16 or over who are, or have been, intimate partners or family members regardless of gender or sexuality. This can encompass, but is not limited to, the following types of abuse:

• physical
• sexual
• psychological
• financial
• emotional

Controlling behaviour is: a range of acts designed to make a person subordinate and/or dependent by isolating them from sources of support, exploiting their resources and capacities for personal gain, depriving them of the means needed for independence, resistance and escape and regulating their everyday behaviour.

Coercive behaviour is: an act or a pattern of acts of assault, threats, humiliation and intimidation or other abuse that is used to harm, punish, or frighten their victim.”

Access the Home Office Document “Information for Local Areas on the change to the Definition of Domestic Violence and Abuse” click here!

Women's Aid
Women’s Aid is the key national charity working to end domestic violence against women and children; supporting a network of over 500 domestic and sexual violence services across the UK.
Say no to domestic violence!
Women’s Aid have created a special space on their website to help children understand domestic abuse and how to take positive action if it’s happening to you.

Click here!Women’s Aid Helpline:  0808 2000 247 


Services for Women and Men aged 16 and over.
R.E.A.C.H opened in September 1991 to provide a free, confidential counselling, support and advice service for women (aged 16 and over at the time of the assault) who have been subjected to an attack of a sexual nature. It was initiated by Northumbria Police and their Women Doctors Scheme to respond to clients needs. Since January 1998, staff at‚ R.E.A.C.H. have been able to extend the remit of this service to include men aged 16 and over at the time of the assault.

R.E.A.C.H. provides an appropriate environment for the the gathering of  forensic evidence, when this is required, and the follow up support and advice which has so often been requested.

Tel: 0191 2219222.  Email:


Broken Rainbow

Broken Rainbow runs a Helpline staffed by highly trained operators, experienced in the specifics of LGBT domestic violence, with many coming from frontline services.  They understand the issues you’ll face and go through extensive training to provide you with the best possible support.

Website:  Email:
Telephone: 0300 999 5428
Opening Times: Monday & Thursday 10am – 8pm, Tuesday & Wednesday 10am – 5pm.

Tel: 0191 2219222.  Email:



The UK’s free and confidential helpline is not just for children, it provides help for young people of all ages who are in distress or danger.  Counsellors provide advice and support, by phone and online, 24 hours a day.

You can get help and advice about a wide range of issues, including violence and abuse in your relationship on the Childline website.  You can also talk to a counsellor online, send an email or post on the message boards.

Whatever your worry, it’s better out than in.  Visit:
Call 0800 1111 (Opening Times: Daily, open 24 hours a day)


IKWRO helps Middle Eastern women and girls (Iranian, Kurdish, Arab, Afghan and Turkish) who are living in the UK and provide confidential advice on issues including domestic violence, “honour” based violence, forced marriage, female genital mutilation, separation and divorce, child custody, housing and benefits. They speak Farsi, Arabic, Kurdish, Dari, Turkish and English.

We can speak with you on the telephone, see you at our London office or meet you at another place which is safe and convenient for you.  All our services are completely confidential.

Contact:  0207 920 6460 (Mon to Fri 9.30-5.30) or 07846 310157 (24 hours out-of-hours emergencies – Farsi/Dari/Turkish) 

Panah, Black/Asian Women Advice & Information on Domestic Violence

Contact them on:  0191 284 6998  

Men's Advice Line

A helpline for male victims of domestic violence, age not important.

Contact:  0808 801 0327 (free from landlines and most mobiles). Monday – Friday 9am – 5pm

Email:  Visit:


Refuge is the national charity which provides a wide range of specialist domestic violence services to women and children experiencing domestic violence.  Refuge provides safe, emergency accommodation through a growing network of refuges throughout the country and runs the Freephone 24-Hour National Domestic Violence Helpline in partnership with Women’s Aid.  Refuge also offers counselling, community based outreach services, specialist services for minority ethnic communities and a growing team of independent advocates to support women through the court process.

Freephone 24-hour National Domestic Violence Helpline. Run in partnership between Women’s Aid and Refuge:  0808 2000 247

The Rape and Sexual Abuse Counselling Centre Darlington and Durham

The centre offers Free Confidential Counselling & Support to Women who have experienced any form of sexual violence.  

Click here for more information!

Support Line 0132536993


Man and Women working together to end Domestic Violence


The Men’s Advice Line – freephone 0808 801

The Respect Phoneline – freephone 0808 802


Samaritans provides confidential, non-judgmental emotional support for people experiencing feelings of distress or despair (including suicidal thoughts), 24 hours a day. They are there for you if you’re worried about something, feel upset or confused, or just want to talk to someone.  You can contact The Samaritans by telephone, email or letter, or talk to someone in person in most of their branches.


Contact:  08457 90 90 90
Opening Times: Daily, open 24 hours a day.

Someone Cares

Committed to easing the trauma and isolation of abuse since 1989. You do not have to face this alone.

0844 811 5522 ext 28255


This is ABUSE

Abuse is not normal and never ok. If you’re in a relationship, you should feel loved, safe, respected and free to be yourself. There are different forms of abuse. If you feel scared, intimidated or controlled, you could be in an abusive relationship.

Click here to find out more!

Victim Support Helpline: 08 08 16 89 111

Weeknights 8pm to 8am, weekends Saturday 5pm to Monday 8am

Choose an area for local support information
Domestic Abuse in South Tyneside

WHiST provide services for women age 16+ around physical and emotional wellbeing. Services such as counselling, courses, exercise, support groups and complementary therapies for women living with issues such as abuse, domestic violence, depression, isolation, physical and mental ill health. For more information visit their website here! Contact WHiST on: 0191 454 6959 or email:

Provide free, safe, professional support and information for women and girls aged 13+ who have experienced any form of sexual violence at any time in their lives. Helpline: 0800 035 2794 (Tues, Weds, Thurs 6pm-8:30pm, Friday 11am-2pm) Contact them on: 0191 222 0272 (Admin line) Visit their website at: or email:

The services provided by South Tyneside Victim Support are free and available to everyone, whether or not the crime has been reported and regardless of when it happened. They are not part of the police, the courts or any other criminal justice agency. Phone: 0191 477 8395 Email:

Domestic Abuse in Sunderland

For those who work or volunteer with children, families and vulnerable people who may be living with domestic abuse in Sunderland.  This includes those working with adults at risk of abuse or neglect and those at risk of sexual exploitation.

Multi-Agency Domestic Abuse Referral Pathways and Staff Guidance
Pathways Summary Aide Memoire 

The guide aims to help staff enable a disclosure and make safe enquiries by safely and confidently asking about domestic abuse and knowing how to respond (i.e. ‘ask and act’).  It:
•    Provides guidance on carrying out a risk assessment and how and where to make referrals according to the levels of risk and vulnerability.
•    Includes good practice guidance when working with victims, children and perpetrators.
•    Covers safety planning advice and links to a range of local, regional and national help and support agencies
•    Provides advice on what intervention approaches are most appropriate according to the stage of change the victim may be at – and their needs.
•    Provides links to relevant on-line procedures, risk assessment tools, referral forms, training and further guidance.
•    Appendix 6 acts as a stand-alone aide memoire focusing on some of the key advice as part of a referral pathway summary sheet – and A3 version is attached.

By embedding this into frontline practice, staff can help ensure that every point of interaction with a victim is an opportunity for safe enquiry and intervention and should not be missed. If your colleagues would like any face-to-face training around domestic abuse then please contact to request the course details and nomination form.

Women and Children experiencing domestic violence, homeless people, people with mental health issues and drug and alcohol problemsAddress: The Elms, 19 Front Street, Washington, NE37 2BA.
Telephone 0191 4163550.  Email

Speculation Place is a Drop In Centre part of Wearside Women In Need based in Concord, Washington. Although WWIN is a service which primarily offers support and accommodation for women and children this centre supports men and women. This is a signposting service which provides a safe and confidential environment for people to come and get support and advice on issues such as:  Housing, Benefits, Welfare Rights, Mental Health and Drug & Alcohol Misuse.

They also have a donations room where people on low income can look through clothes, bedding etc free of charge.

A free communal meal is provided each Wednesday.

Opening times are Monday to Thursday 9am – 2pm.

Contact number is 0191 416 7300

If you’ve been a victim of any crime or have been affected by a crime committed against someone you know, we can help you find the strength to deal with what you’ve been through.

Our services are free and available to everyone, whether or not the crime has been reported and regardless of when it happened.

Contact:  0191 5672896  Visit:

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