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Mermaids
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Mermaids has been supporting transgender, nonbinary and gender-diverse children, young people, and their families since 1995.

Back at the start, we were a small group of concerned parents sitting around the kitchen table, coming together to share experiences, find answers and look for ways to keep our children safe and happy.

Today, Mermaids has evolved into one of the UK’s leading LGBTQ+ charities, empowering thousands of people with its secure online communities, local community groups, helpline services, web resources, events and residential weekends.

We also seek to educate and inform wider society on gender identity by helping professionals accommodate and reassure gender-diverse young people.

Over the years, we’ve seen many changes in the language and understanding surrounding gender issues but one thing remains the same: transgender, nonbinary and gender-diverse children deserve the freedom and confidence to explore their gender identity wherever their journey takes them, free from fear, isolation and discrimination.

Our work

Mermaids supports transgender, nonbinary and gender-diverse children and young people until their 20th birthday, as well as their families and professionals involved in their care.

Transgender, non-binary and gender-diverse children and teens need support and understanding, as well as the freedom to explore their gender identity. Whatever the outcome, Mermaids is committed to helping families navigate the challenges they may face.

Our support…

  • Reduces isolation and loneliness for transgender, nonbinary and gender-diverse children, young people and their families.
  • Provides families and young people with the tools they need to negotiate education and health services.
  • Helps young people to cope better with mental and emotional distress, and equips their parents with what they need to offer individual support.
  • Improves the self-esteem and social skills of children and young people.
  • Improves awareness, understanding and practices of teachers, GP’s, CAMHS, Social Services and other professionals.

About The Helpline

Mermaids provides a range of helpline services supporting transgender youth, up to and including the age of 20. We also support families and professionals.

The helpline team offer emotional support, a gateway to the parents’ and young people’s forums, information about current legislation and protections under the law, plus signposting to training and resources.

Phone lines, webchat and email are covered by staff and volunteers between 9am and 9pm, Monday to Friday.

If no one is available and your situation is urgent, you can use the text chat service below 24/7 for crisis support or email info@mermaidsuk.org.uk. 

Please be aware that voicemails and emails will be responded to as soon as possible during the hours of 9am – 9pm Monday to Friday and the next working day if the service is closed.

The Mermaids Helpline is open Monday to Friday, 9am – 9pm (times may vary on Bank Holidays)

Calls to this helpline are free from landlines and mobile phones within the UK and do not appear on itemised bills
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About this service

Services and support provided
Educational, Health, Mental health, Self-help, Support info and advice, Wellbeing, Youth projects
Who we support
Adults, Children, Families, Young People, LGBTQ+
How can our services be accessed
Self, Family or carer
Genders covered
All genders
Ages covered
Children, 16-18, 18-25
Areas we serve
Sunderland, South Tyneside
Service charge
No

Contact Info

  • England, Moffat, Dumfries and Galloway, GY1 2JT,
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