Financial Support

Financial support

The National Debt Helpline provides free advice and information factsheets. You can also call them on 0808 808 4000

If you are aged 60 or over, you could be entitled to benefits that you haven’t been able to claim before. These can help keep your independence and improve your standard of living helping you with housing costs, care needs and general expenses. So it well worth reading their More Money in Your Pocket publication. The Age UK website has a wealth of useful guides and factsheets aimed at keeping you informed on information surrounding money matters. Guides are short and easy to digest giving a comprehensive overview of a subject. Factsheets are longer, more detailed and aimed at professionals. Access them here!

Bridges Your Community Bank – Credit unions offer many of the services of a bank; however they do not have share or stockholders to pay so they don’t have to make a profit. Being a mutual organisation means ALL our profits are given back to you, our members. Click here to find your nearest collection point.

You can use the Money Made Clear budget planner to work out how much money you have coming in and what you’re spending it on.

Gingerbread is an organisation that provides advice and support for single parents. Their website contains lots of useful information as well as providing training. Gingerbread have a range of factsheets for single parents on income support, jobseekers allowance and other benefits: http://www.gingerbread.org.uk/

For further information on Loan Sharks and Illegal Money Lending visit www.direct.gov.uk/stoploansharks

Personal finances and mental health often have a strong impact on each other. If you are struggling to keep control of your money, you may find that your mental health is affected. Likewise, if you find that you cannot cope with your feelings or behaviour, you may find that you get into financial difficulties. Click here for more information from Mind.

Help, info, guidance and support for individuals and carers. Throughout the guide they have included comments, stories and suggestions from MoneySavingExpert.com forum members. All the quotes are from real people who wanted to share their concerns, successes and suggestions with others, but we have used their forum names to protect their anonymity. Click here!

The Money Advice Service provides advice and information AND is available online, over the phone and face to face. They provide tailored money advice to help you make choices throughout your life, whatever your circumstances. The Money Advice Service is a free, independent service.

Money Matters and Me can assist with ways to understand the different aspects of personal and practical ‘day to day’ finance.

The Money Saving Expert provides information and tips and advice on how to handle and manage your money.



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Financial Support in South Tyneside

The Citizens Advice service aims to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives. The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination. To contact your local Citizens Advice Service visit www.citizensadvice.org.uk or contact Citizens Advice in South Tyneside Citizens advice in South Tyneside can be found at the following venues: Edinburgh Buildings 2 Station Approach SOUTH SHIELDS Tyne & Wear NE33 1HR 0191 4557958 Jarrow Citizens Advice Bureau Tarn House 8 Grange Road West JARROW Tyne & Wear NE32 3JA 0191 4557958 0191 4557958

South Tyneside Council, South Shields Town Hall, Westoe Road, South Shields, NE33 2RL For all wellfare benefit, debt and employment enquiries: Telephone number: 0191 424 60 40 Fax number: 0191 424 60 41 Email: welfarerightsadvice@southtyneside.gov.uk Telephone advice is available from 9.00 -17.00 Monday to Thursday and 9.00 to 16.30 on Fridays. Home visit are offered to housebound and ederly people. Appointments are available in South Shields and Jarrow Town Hall. Outreach sessions (no appointments required): For Whitburn residents: Barnes Institute, Whitburn on Tuesdays between 10.00am and 12.00 noon. For Boldon residents: Boldon Village Hall, North Road on Wednesdays 10.ooam to 12.00 noon.

Food banks provide for individuals and families in crisis for example sudden unemployment, delays in benefit payments, benefits sanctions and financial problems. They supply food parcels to people while they get help to resolve their crisis. To receive a food parcel you will need to be referred to a food bank by a professional such as a housing officer, social worker, CAB advisor, doctor or health advisor. Click here to find out more!

Hebburn Neighbourhood Advice Centre

The centre was set up in 1986 to provide free, confidential advice for the people of Hebburn covering a range of areas including; Welfare Benefits, Housing, Council Tax Benefits, Debt, Pension Credit ,Tax Credits/in-work benefits, Disability Living Allowance, Attendance Allowance, Carers Allowance, Social Fund, Housing/Utilities HEBNAC can be contacted on: 0191 483 9806

A household is said to be in fuel poverty if it needs to spend more than 10% of its income on fuel to maintain satisfactory heating….usually 21 degrees for the main living area and 18 degrees for other occupied rooms. The Warm Front Scheme provides heating and insulation improvements to households on certain income-related benefits living in properties that are poorly insulated and/or do not have a working central heating system. Call 0800 316 2805 (or textphone 0800 072 0156) an advisor will then take you through the application form. Warm Zone is a not for profit partnership between South Tyneside Council and Scottish and Southern Energy which is offering residents who own their property the chance to receive free cavity wall insulation, this can help you save £160 off your fuel bills each year. You get a free 25 year guarantee and you may also qualify for free loft insulation. Call South Tyneside Warm Zone on 0191 4247914 for more information.

Was South Tyneside Credit Union Limited and Wearside First Credit Union Limited. Credit union was formed in 2003 and are a co-operative run by local people to serve the financial needs of the local community on a not-for-profit basis. A merger of small credit unions took place in South Tyneside and in 2010 they re-branded to Bridges. In 2012 they merged with Wearside Credit Union. Bridges provide members with help in managing their financial affairs, encouraging saving and providing loans at reasonable interest rates. The community bank operate just like any other bank. Click here for more information.

Financial Support in Sunderland

During times of economic hardship and difficult times financial worries and problems can affect both our physical and mental wellbeing and vice versa.   However there is a link between Financial Capability, (managing money) and overall wellbeing.

Financial Capability means money management such as understanding credit, banking and savings as well as how to deal with debt.  Financial Capability also looks at maximising income, how to budget using a budget planner and how to access grants to fit insulation that can reduce fuel costs, to avoid fuel poverty as well as increasing our knowledge on what a loan shark is.

If you feel that your mental wellbeing is being affected by financial worries there are people who can help and can support you. Don’t be afraid to ask to for help. The longer that you leave it, before facing your financial problems, the more your debt can increase and the more your mental wellbeing can be negatively affected.

Click here to access useful contact details for people who live in the City of Sunderland

Money Matters Top Tips the essentials from Sunderland City Council.

In these difficult times many are struggling to make ends meet and Sunderland Advice Service operated by Age UK Sunderland is here to help with free information and advice.

The service is available to anyone aged over 18 and it is not just for older people.

For further information please contact: 0191 5141131

The Citizens Advice service aims to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives.

The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination. To contact your local Citizens Advice Service visit  www.citizensadvice.org.uk  or contact

Sunderland Citizens Advice Bureau is an independent charity which offers free, confidential and impartial advice to everyone in the local community. They offer advice and information on everything from welfare benefits, housing and debt problems to consumer and employment rights.  www.adviceguide.org.uk  provides self help information on credit and debt and how to deal with people that you owe money to.

A household is said to be in fuel poverty if it needs to spend more than 10% of its income on fuel to maintain satisfactory heating….usually 21 degrees for the main living area and 18 degrees for other occupied rooms.

The Warm Front Scheme provides heating and insulation improvements to households on certain income-related benefits living in properties that are poorly insulated and/or do not have a working central heating system.  Call 0800 316 2805 (or textphone 0800 072 0156) an advisor will then take you through the application form.

A food bank is a non-profit, charitable organization that distributes food to those who have difficulty purchasing enough food to avoid hunger.  Click here to access information!


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